FREQUENTLY ASKED QUESTIONS
“Did you investigate me, my wife, my…etc?”
At no time will we ever disclose with our clients or any member of the general public the names, addresses, information or any details pertaining to a case that we may have worked on, are currently working on, or have received an inquiry about. Our non-disclosure of this information is neither confirmation nor denial of having investigated any given person.
“Is my inquiry kept confidential?”
When you contact us about our services, your inquiry will be kept confidential unless we are legally obligated to disclose to the appropriate authorities in the event of illegal activity, danger to another person or yourself etc.
“What does it cost to...?”
This question is one our most frequently asked questions. Each case is different, and each client’s needs are different. Therefore, each case can potentially be priced differently. We will need to be provided with information pertaining to your needs in order to provide you with an accurate quote. Please feel free to contact us. Our team is always available to provide you with the best customer service possible, 24 hours a day/7 days a week.
“How long will the investigation take?”
This is one of the trickiest questions to answer. There’s a lot of different factors that can affect how long an investigation takes. In many situations, a client will decide how many hours of investigation their budget allows and we will discuss when the ideal times will be for conducting the investigation based on this. In other situations, it is not possible to determine how long an investigation could take, such as in the case of locating a subject. Our team will do everything we possibly can to ensure that your matter is handled in a prompt and professional manner.
“Why do you need so much information from me?”
The more information you can provide to us, the more efficiently and effectively we can fulfill your requests. Our agency strictly adheres to the standards set forth in the PSISA, and therefore we have to ensure that we have all necessary information in order to perform our duties within the realm of the laws. Occasionally, clients express that the abundance of information we request about a subject of an investigation should be "stuff you should be able to find as investigators." While it is highly likely we would be able to discover the majority of details, it is in the client's best interests financially to provide the information they already know to avoid our team from spending time and money researching it.
“Can I do your training, get licensed, and then freelance as a private investigator…?”
In order to legally conduct work as a private investigator, you must be employed by a private investigation agency licensed in your province to sell these services.